This license is for ' traditional' ICM functionality, where the ICM monitors individual agents, but routes only to the skill group level, and leaves the individual agent selection to the third-party ACD. The license provides all Unified ICME capabilities for that, but not the optional Agent Desktop CTI integration, which is licensed separately, see section 6.1.1.4. A Regular Agent license is required for each peripheral connection to any of the ACD PGs listed in section 6.1.1.2. Most commonly these are ACD agents logged into the ACD, but it could also be other types of connections, for example IVR ports that are managed through an ACD PG.