Mfr. Part # CON-OS-MARS50 - Cisco SMARTnet - 1 Year - 8, 8x5, 5 - On-site, On-site - Maintenance - Parts & Labor - Physical Service

General Return Policy

Before returning any product, you must contact our Customer Service Department within thirty (30) days of your invoice date for a Return Merchandise Authorization (RMA) number. The RMA number is good only for one (1) or more items from the same order and must match the product(s) authorized for return. The RMA is valid for ten (10) days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply to all products. Any item missing the UPC can only be replaced with the same item. After thirty (30) days, only manufacturers’ warranties apply. NEXTDAY NETWORK, INC. reserves the right not to authorize the return of products that are no longer in production, or are being produced or published by a manufacturer or publisher that is insolvent, in bankruptcy, or will not accept returns from NEXTDAY NETWORK, INC.

Software and software licensing may not be returned unless an exception is allowed by the manufacturer or the distributor of the item in question. In case of such exceptions, NEXTDAY NETWORK, INC. offers only a credit or replacement on unopened items. All products (unless otherwise noted on our site) are sold with the full manufacturer’s warranty. The warranty period and service varies by manufacturer and product. Extended warranties are sometimes offered directly through the manufacturer; please contact the manufacturer if you are interested in purchasing an extended warranty that may not be available through NEXTDAY NETWORK, INC.. ALL returns must be processed pursuant to the Return of Products Instructions listed below. Any deviation from these instructions could result in a delay in processing or a complete forfeiture of your credit. Defective products such as laser printers, inkjet printers, fax machines, opened software, memory and special order items may only be returned for a replacement and not for a credit. Shipping fees, minimum order fees and insurance charges are not refunded.

Return of Defective Products

A defective product can be returned within thirty (30) days of the invoice date for: credit, replacement, exchange or repair (at NEXTDAY NETWORK, INC.’s discretion). If you do not wish to receive a replacement product, credit will be issued for the product only. We will not credit the shipping costs. To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. Any item missing the UPC can only be replaced with the same item. After thirty (30) days, only manufacturers’ warranties apply.

Return of Non-Defective Products

A non-defective product can be returned to NEXTDAY NETWORK, INC. within thirty (30) days of the invoice date for: credit or exchange (at NEXTDAY NETWORK, INC.’s discretion). All non-defective returns are subject to a 20 percent (20%) restocking fee. To return a defective product, please contact our Customer Service Department for a Return Merchandise Authorization (RMA) number and follow the Return of Products Instructions below. The RMA is valid for 10 days from date of issuance. Returns will not be accepted without an RMA. Manufacturer restrictions do apply. Any item missing the UPC can only be replaced with the same item. After 30 days, only manufacturers’ warranties apply.
Due to manufacturers' policies, products from the following brands are accepted for repair only : Apple, Compaq, IBM, and Hewlett-Packard. NextDayPC may not accept returns for exchange, replacement or credit.


Cancellation of Order / Refusal of Shipment
Once an order for any product has been processed (payment has been processed and the order placed with the supplier), a non-refundable processing fee of five percent (5%) will be charged to the customer if the order is cancelled prior to being shipped or if delivery of the product is refused after the product has been shipped.


Return of Products Instructions

NEXTDAY NETWORK, INC. is confident in the quality of our products. If you need to return a product, please contact our Customer Service Department within thirty (30) days by e-mail or by phone at 800-270-0700. Before returning any product, you must contact our Customer Service Department within thirty (30) days of your invoice date for a Return Merchandise Authorization (RMA) number. The RMA number is good only for one (1) or more items from the same order and must match the product(s) authorized for return. The RMA is valid for ten (10) days from date of issuance. Returns will not be accepted without an RMA #. Manufacturer restrictions do apply to all products. Any item missing the UPC can only be replaced with the same item. After thirty (30) days, only manufacturers’ warranties apply.

Please have the following information at hand when requesting a replacement: (refer to packing slip)

· Order Number
· Product SKU number
· Bill-to zip code
· Bill-to phone number
Please follow these instructions when sending your original item back:

· All products must be 100% complete and in original condition with all original packing material and boxes (with original UPC codes on manufacturer boxes), manuals, software, blank registration and warranty card(s) and all other accessories and documentation provided by the manufacturer.

· The RMA number must appear on your return packing label. Please do not write on the outside of the box. The RMA number is good for only one (1) item and must match the product authorized for return. Returns will not be accepted without an RMA #.

· Return your package to the address given to you by the NEXTDAY NETWORK, INC. Returns Department. You must send your package(s) via UPS, Federal Express, or other delivery service with tracking information. (Do not send your package(s) via the U.S. Mail.)

· NEXTDAY NETWORK, INC. strongly recommends that you fully insure your return shipment in case it is lost or damaged, and that you use a carrier that can provide proof of delivery for your protection.

· You must submit tracking numbers for every package shipped to our returns department.

· Remember to include your packing slip from the original order.

· All shipping and handling on returned products must be prepaid by the customer.

· There will be a $35.00 re-box fee for products returned in a damaged box.

· Any returns sent to NEXTDAY NETWORK, INC.'s corporate address will not be accepted.

Note: The original item(s) must be received by our warehouse within 10 business days (two calendar weeks) of receipt of your return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.