By purchasing Citrix hardware support you are maximizing your hardware investment by eliminating downtime and improving operational efficiency. As with all Citrix products, the company delivers fast and reliable technical support, whether you need a software upgrade, a status update on an open incident or an information portal for the latest news, hotfixes and industry information.Bronze support program features unlimited incidents during each one-year term; standard business hours (8 a.m. to 6 p.m., Monday through Friday); one year of software updates and bug fixes; 2 named contacts; standard replacement for materials (10-day turnaround).This support covers Citrix NetScaler Application Switch 7000 - Enterprise Edition (6FE, 2X10 100 1000).