Here at Cookie's, we want to make sure that you are completely satisfied with your purchase. When you receive your purchase, examine it carefully. If for any reason you are not satisfied with the order you receive from Cookieskids.com, use our online form to request a Return Authorization #. You can also contact us by phone for a RMA#. Then, simply fill out the bottom portion of the last page of your invoice with the reason for your return/exchange and any other necessary information and send it back within 365 days of the invoice date. You may return any purchase in the same bag or box that it was shipped in. Upon return and receipt of the product, Cookie's will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in their original condition, unworn and unwashed with tags still attached, with a copy of the invoice and the reason for return included. While return shipping charges are the responsibility of the customer, we will ship all replacements at NO SHIPPING CHARGE to you. Underwear, socks and tights are not refundable or exchangeable.
All "on sale" items are exchange only. All clearance items in the clearance area of the website are FINAL SALE and cannot be returned or exchanged.
NOTE: When shipping product back to Cookie's, customers should choose the same shipper as when the product was delivered, as well as insure the item for full value should anything happen during shipping. Customers should also get a tracking # for all items sent back to Cookie's as we cannot be responsible for any items lost in transit.
Please contact the Merchant for this information:'
265 Livingston Street
Brooklyn, NY 11201 United States
|Customer Service Toll Free (US Only)