All eligible items must be post marked within the above stated time frame in order for your return to qualify. Please look at the above chart to see the return time frame for your item. Returns received without a valid return number will be documented and shipped back to you.
All returns are subject to a minimum restocking fee of 5% of the total transaction charge. Returns are processed in the order in which they are received. Return processing may take up to 7 business days from the time your return is received. If you have a return that needs to be handled in an expeditious manner please contact our customer service department and we will do our best to try and accommodate you. Returns that require a refund may take an additional 5-7 business days before a credit is applied to your charge card. All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as kit/ packages and we can not resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing.
TV/ Monitor Return Policy
1. TV/ Monitor purchases are special orders and can only be cancelled prior to the shipment of the order. Please contact our Customer Service department at 1-866-632-3014 to obtain a cancellation confirmation number. Cancellation request can not be requested by email or left on voicemail. Customers cannot cancel an order that is en route.
2. TV/Monitors come with full Manufacturers Warrantees and there are no returns on TVs.
3. TV/Monitors are not returnable to CameraKings if initially defective. They must be serviced by an Authorized Service Technician.
4. Upon delivery, it is the consumer’s sole responsibility to inspect the TV/Monitor to insure that it is not physically damaged. DO NOT SIGN the delivery manifest until you have inspected the TV/Monitor. Once you sign for the item, you are signing acceptance of the product “physically as is” and CAN NOT refuse the charges for a physically damaged unit from this point forward. If the merchandise is damaged, please make a notation on the delivery manifest, and have the delivery person sign as a witness to the damage.
5. If you are refusing the delivery of the item and it is not damaged, or you are canceling an order that it already en-route, you are responsible for the shipping, handling, and insurance charges for the delivery BOTH WAYS. Please note that a refund will be issued for the cost of the product only. You will NOT be reimbursed for the shipping, handling, and insurance charges.
6. All television orders are final sale, and this includes any accessories or upgrades purchased with the television in the same order.
How Do I Make a Return?
1) To return an item, you must contact customer service at 1-866-632-3014 for prior approval and obtain an RMA number
2) All merchandise purchased from CameraKings is sold in its original factory packaging, with all contents as supplied to us by the manufacturer/ distributor. Therefore, it can not be returned unless it is in original manufacturers’ packaging, in the same condition in which it was sold, and with all literature/ instructions/ documentation and blank warranty cards.
3) Place the manufacturers’ box into a shipping carton. Please DO NOT place stickers or shipping labels on the original manufacturer’s package.
4) RMA numbers are issued by phone, not via email.
5) RMA numbers DO NOT guarantee final disposition. All return are subject to inspection
6) Any merchandise returned without prior authorization will be refused. Please ship your return parcel via prepaid freight. We DO NOT accept COD or freight collect shipments. No goods will be accepted for exchange or return without authorization.
Ship and Insure your return
We strongly recommend that you fully insure the package that you are returning. THIS IS FOR YOUR PROTECTION, in the event that the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with proof of delivery. CameraKings shall not be responsible for items lost or damaged during transit. Shipping, handling and insurance fees both to and from our warehouse will be paid by you, the customer, and is non refundable. At our sole discretion CameraKings may reimburse shipping charges related to the exchange of defected products.
Inspection Criteria
All items will be inspected and tested upon receipt. Any discrepancies including, but not limited to, the following list will result in a package being returned to you and a credit or a replacement not being issued.
Products which are improperly packaged
Products which the original manufacturers’ box or inserts are missing or tampered with or has stickers/shipping labels posted on it
Products with any labels removed (UL listing, capacity brand name, UPC code)
Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (CameraKings maintains Serial Number Tracking)
Damage : Cracked or damaged components, LCD screens or damaged circuit boards
Damage: Any dents, Scratches defacement or abuse of base casting
Damage: Torn Or punctured tape seals
Your shop consultant is Market America
