CPO Porter-Cable is committed to making the returns process as easy as possible. To initiate a return, the customer must contact us by email or phone to request a Return Merchandise Authorization (RMA) number. If the return is made within 30 days of receipt of the merchandise and the product has not been used, the returned merchandise will be eligible for our Money Back Guarantee. All returned merchandise must be received within 10 days of issuing the RMA.
Please include the copy of your original invoice as well as the RMA number we provide so we can process your return as quickly as possible. The RMA number should be printed very clearly on the outside of the package used to send the returned merchandise back to us. The customer is responsible for all return shipping costs. We also recommend purchasing insurance for all returned merchandise. We cannot be responsible for loss or damage caused during return shipping.
To obtain an RMA number, please email firstname.lastname@example.org or call us toll free at 1-866-268-0304 9AM-9PM EST Mon-Fri, 9AM-6PM EST Sat-Sun.
If there is a problem with your order that was the fault of CPO Porter-Cable and you contact us within 30 days of receipt, we will take the necessary steps to make it right. We will be happy to reimburse the customer's UPS GROUND return shipping costs provided the customer includes proof of the charges paid.
If the product received is defective, it must be returned to a Porter-Cable Service Center.
Under no circumstances will CPO Porter-Cable reimburse any expedited shipping charges for returned merchandise.