Store Info Store contact information
| SHOP.COM is your advocate and stands behind every purchase you make through our universal shopping cart, so you can shop in complete confidence.CostumeZone.com is one of our valued partner stores and you can contact them by: |
| Customer service: | (888) 871-3619 |
| Customer Service Email | Sales@CostumeZone.com |
| Web Site | www.CostumeZone.com |
Postal Address
| CostumeZone.com
4711-130 Hope Valley Road
Durham, NC 27707
United States |
Payment methods accepted  Sales tax Sales tax applied in this state (USA only)
NC |
Special Offers - NO RETURNS ON CERTAIN ITEMS- Please read: There are certain items for which
there will not be any returns or refunds. These items include. Special Orders, Sale Items,
Discontinued Items, Masks, Make Up, Wigs
Shipping Info
| Shipping method |
If you order by |
It should arrive in |
Standard Shipping |
Continental US |
Any time |
3-7 business days |
Express Shipping |
Continental US |
1:00 PM PST |
2-3 business days |
Return Policy
| NORMAL RETURN POLICY. |
- Our Mission at CostumeZone.com ® is to insure that
you are satisfied with your purchase. Therefore, our Normal Return Policy is to
accept returns of items as long as:
- The item is not marked No Returns
On This Item; and
- You request a Return Merchandise
Authorization Number (RMA) within 14 days of
the day the item was shipped to you; and
- We receive the item within 21 days of the day that the item was shipped to
you; and
- It is not inside of one of the Seasonal Return Black Out Periods (below) for
returns of a seasonal items; and
- The complete item is returned
in the original packaging.
- You pay the shipping cost to
return the item.
- The cost of shipping the
merchandise to you is not refundable.
- The Normal Return Policy applies
to the majority of the costumes and items at CostumeZone.com ®. In the event
that a Return Policy does not appear on the screen next to an item, it is
understood that the Normal Return Policy Applies to that item.
| |
| EXCEPTION - SEASONAL RETURN BLACK OUT
PERIODS. |
| Seasonal Items may not be returned
and RMA numbers will not be issued for Seasonal Items during the period of time
beginning 7
days before the holiday and ending 14 days after the holiday. This is part of the Normal Return Policy.
All items (except for Christmas items) are also considered to be seasonal for
Halloween.
|
| RETURN MERCHANDISE AUTHORIZATION (RMA)
REQUIRED. |
| For any item that you wish to
return, a Returned Merchandise Authorization is required. This can be received
by contacting us. Items without an RMA will not be
accepted.
|
| NO
EXCHANGES - RETURN & REORDER. |
| Rather than have exchanges, we
allow you to get an RMA number and the same day order the new/replacement item
in the same manner that you ordered the first item. This means that there will
temporarily be two charges on your credit card, but the credit will be posted as
soon as the item is returned and inspected. | |
