Returning Merchandise to Diamond.com
Merchandise purchased between November 1 and December 23, 2005 may be returned or exchanged until January 31, 2006 for a full refund of your purchase price, minus shipping*, handling, gift packaging, or other charges. Please note that the merchandise must be undamaged and in "new and unused" condition (defined below) to be acceptable for refund or exchange. Special orders are not returnable. Refunds will be in the original form of payment, except for wire transfers which will be refunded via company check.
If the returned merchandise involves layaway, the 25% deposit is not refundable.
If the return exceeds five (5) of the same item or style number within a 30 calendar day period, the return will be subject to a 20% restocking fee.
The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honored.
You must obtain a Return for Inspection (RFI) number from Diamond.com before returning merchandise. We will not accept any returned merchandise without an RFI number. Contact a Customer Service Specialist by calling 1-888-DIAMOND to obtain an RFI number.
All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. "New and unused condition" means that there are no scratches, marks, or blemishes; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
Return Instructions:
Repack the merchandise in its original packaging materials, including all paperwork. For diamonds, enclose the original copy of the matching or identifying certificates. Cut out the pre-printed return shipping label from your original packing list and affix it to the outside of the box with packing tape. Ship your return prepaid and insured for the full purchase price by a carrier that offers package tracking such as United Parcel Service (UPS) or Federal Express to the address listed on the pre-printed label. The RFI number must be written on the original invoice and on the pre-printed return shipping label. Diamond.com is not responsible for merchandise that it does not actually receive or that is not returned in accordance with these terms. Please contact our Customer Service Department at 1-888-DIAMOND (342-6663) if you have any questions or concerns. *If you receive damaged or incorrect merchandise, contact a Customer Service Specialist no later than 5 business days after receipt at 1-888-DIAMOND. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered merchandise. If there is extensive damage to the box, refuse delivery and contact a Customer Service Specialist immediately at 1-888-DIAMOND.
Your shop consultant is Market America
