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We guarantee 100% satisfaction with our products and offer a 90-Day Hassle-Free Return Policy. Orders are carefully inspected for quality, assortment and proper packaging prior to shipment. If for any reason you are not delighted with the order you receive, you are welcome to return most unused/unopened items within 90 days for a full refund or replacement. Since Entertainment Earth deals with popular collectibles, some merchandise may sell out. If so, we may not be able to send a replacement and will give you a refund instead. If you have eligible products to return, you can use our easy-to-use online Returns Department to obtain an RMA Number or call our friendly client services department at 800-320-2730. Returns cannot be processed without a valid Return Merchandise Authorization (RMA) Number. Products must be returned in their entirety (no partial cases) in the original condition and packaging (items sent to you in mint condition must be returned in mint condition), in saleable condition, without missing parts, and with the invoice (either original or a copy). Shipping and handling charges will not be refunded unless products are damaged when you receive them. Detailed instructions on how to return merchandise can be found on the reverse side of your Invoice in each shipment. Click here for our online Returns Department.