EASTERN MOUNTAIN SPORTS® offers repair services. Our team of skilled Repair Specialists will perform patching, fixing, sewing, or reattaching - whatever we can to extend the life of your gear - on most EMS and brand-name products purchased at EMS.
At EMS, we stand behind every item we sell. If it fails during it's intended use - we'll repair or replace it for free. If it breaks as a result of neglect or misuse, we'll repair it for a modest fee. See our price list for more details.
ZIPPERS (repair or replace) on all pants, jackets, vests, packs, tents, and sleeping bags.
SEAMS on jackets, vests, pants, tents, sleeping bags, and packs.
PATCHES on fabric tears and holes (if original color is not available balck will be substituted)
HARDWARE REPLACEMENT PARTS such as grommets, snaps, washers, buckles, cordlocks, Velcro®, and netting (tent doors/windows)
ALTERATIONS on pant hems Non-Repairable Items:
Our skilled REPAIR SPECIALISTS take pride in bringing quality workmanship to a wide range of repair jobs. There are some products, however, that we are not equipped to repair: Underwear, snowshoes, watches, glasses, footwear, thermoses, boats, bikes, multi-tools. life jackets, wheeled duffles, cooler packs, waterproof zippers, seam tapes, electronics, camping cookware, skis, scooters, tubes, gift items, climbing gear, metal frame (sewn in) packs. Although we try our best, sometimes an item cannot be repaired. Our skilled repair specialists will determine whether an item is too old, worn out, or simply beyond repair. We will contact you if an item is not repairable. If you're not sure if your item is repairable, contact Repair Center Services (603) 924-9571 ext. 6062 or (603) 924-9571 ext.5003