Designed specifically to support Enterasysâ¢ software applications like NetSightâ¢ Atlas, Dragonâ¢ IDS, VPN or firewall, Enterasysâ¢ SupportNet Software Application Service provides critical support elements for effective configuration, maintenance, support, upgradation and management of software environments. This service facilitates efficient operation of your infrastructure to minimize downtime, and also offers product-specific support, such as password-specific access to Dragon's extensive signature library. It provides technical support over the telephone and the Web, in addition to software updates and upgrades to ensure that your software is up-to-date and operating at peak performance. With access to technical expertise 24x7 via a toll-free technical support hotline, SupportNet Software Application Service ensures that in-depth troubleshooting information and answers to your basic technical questions are just a phone call away. Or, if you prefer, you can receive online assistance via Enterasys' Service and Support Web page. With the SupportNet service, your network can handle deployment of new technologies and services like VoIP and video streaming without the hassle of additional upgrades.