Returns with the original purchase receipt will be exchanged or refunded in the original tender.
Returns with a gift receipt, including gift-registry returns, will be exchanged or refunded for the value indicated on the gift receipt in the form of a merchandise credit.
Returns without the original purchase receipt, including gift-registry returns, will be exchanged or refunded at the current selling price in the form of a merchandise credit.
Monogrammed and personalized items cannot be returned for exchange or refund, except when due to defect.

Returns by Mail

To return an item by mail, please follow the instructions included in the shipping package:

Complete the Return Form attached to the invoice or gift receipt that accompanied your Williams-Sonoma merchandise. In the appropriate box on the Return Form, indicate the reason for the return and the action to be taken, such as replacement or merchandise credit. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.
If you do not have your original invoice or gift receipt, please include a letter with your returned merchandise that includes the following information: