Home and Living items are returnable within 30 days of delivery with original packaging. The refund will be the purchase price, minus the cost of outbound shipping and a 15% restocking fee. Return shipping is the buyer?s responsibility, so please be sure to package items well for shipment back to Home and Living. This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.
An RMA number is required prior to returning the order, so please contact us to let us know about your return. We will provide you with a return RMA number and the return address. Package the item back in its original packaging and write your RMA number on the box.
Returns must be in their original packaging, unassembled, undamaged and in original condition. Return items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount. In the instance a return is received without original packaging, refund will not be issued and return will be discarded.
In some instances, images may vary in color due to print process, monitor settings, or personal perceptions. We are not responsible for color variations, and standard return fees apply.
Home and Living does not accept returns of the following items:
? Bedding Sets
? Rollaway Beds
Home and Living's Damage/Defect standard policy is to provide replacement parts and/ or repair kits free of additional charge. Damages and/or Defects reported after 30 days are not covered.
Please provide photographs of the damaged parts, part numbers, and part descriptions that require replacement.
Once Home and Living receives a part request and photographs, replacement parts will be ordered from the manufacturer. This typically takes 4-7 business days. Once we receive your part, we will immediately ship it out to you, and will email you with your tracking information. In some rare circumstances a part may become unavailable, in these rare cases, we will contact you with an alternative resolution.
Please hold on to your damaged items. When you receive your replacement part tracking notification, we will advise if your damaged part can be disposed of or if we will need to schedule a Fed Ex pick up.
Please note the following stipulations:
If parts are available nevertheless the customer would like to return, return will be subject to standard return policy including 15% restock fee and deduction of outbound shipping cost.
After reviewing pictures, in some instances where a part is not easily replaceable a partial refund option can be discussed and determined at that time.
In an instance a customer cannot or has not provided photographs - return will be subject to inspection upon arrival at Home and Living’s facility. Customer will be notified if reported damages are not found, and standard return policy fees will apply.
For LTL Freight Damage
At the time of delivery please carefully inspect the outside of the packaging before the delivery personnel leave your home. It is important to clearly indicate if there is any visible damage to the packaging or items on the delivery paperwork.
For LTL we have 24 hours from the time of delivery to file claims with carrier, please notify us within 24 hours if you have LTL visible damage.
Home and Living will not be responsible for loss and/or damage arising from causes not the fault of Home and Living or from Acts of God, force majeure, natural disasters, public disturbances, or acts of subversive groups, guerillas, or organized crime, or for any other acts or omissions of government authorities, whether federal, state, or municipal.
If a shipment is not received by the expected delivery date and tracking does not show an estimated delivery date:
Please notify Home and Living all tracking delays, and lost shipments within 15 days of expected delivery date. There might be an unexpected travel delay, and we can assist you and update you of the details. In instances that a carrier has lost a shipment please notify Home and Living immediately, and we will file a Lost Trace with the carrier. The carrier will respond back within 48 hours and report if the package was located or is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up.
If a tracking number indicates completed delivery, but a package has still not been received:
Please notify Home and Living within 5 days of the tracking delivery date. Please double check the following: Inside garage, side door or back entrance, neighbors, front desk, and/or anyone else living with you etc. If Home and Living is notified within 5 days, the carrier will be contacted and a Lost Trace will be opened. The carrier will respond within 48 hours and report if they have been able to locate your package or confirm if it is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up.
If Home and Living is notified after 5 days of the carrier delivery date, Home and Living can contact the carrier to assist in a trace, however a refund can no longer be issued past this time.
Please email to notify if you are requesting a cancellation. We will do everything we can to stop your order from shipping and cancel your order as quickly as possible.
Please note the following stipulations:
If your item has already shipped- standard return fees will apply.
If we are able to cancel your order before it has been picked up from the distributor - we will cancel and issue you a Full Refund.
If your order has been picked up from the distributor and is being prepped for shipping ? a 15% restocking fee will apply to your cancellation.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Home and Living reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products are subject to change without notice. Errors will be corrected when discovered and Home and Living reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Home and Living reserves the right, at its sole discretion, to refuse or cancel any order for any reason.