Home and Living items are returnable within 30 days of delivery with original packaging. The refund will be the purchase price, minus the cost of outbound shipping and a 15% restocking fee. Return shipping is the buyer's responsibility, so please be sure to package items well for shipment back to Home and Living. This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.
An RMA number is required prior to returning the order, so please contact us to let us know about your return. We will provide you with a return RMA number and the return address. Package the item back in its original packaging and write your RMA number on the box.
Returns must be in their original packaging, unassembled, undamaged and in original condition. Return items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount. In the instance a return is received without RMA and original packaging, refund will not be issued and return will be discarded.
In some instances, images may vary in color due to print process, monitor settings, or personal perceptions. We are not responsible for color variations, and standard return fees apply.
Home and Living does not accept returns of the following items:
Home and Living's Damage/Defect standard policy is to provide replacement parts and/ or repair kits free of additional charge. Damages and/or Defects reported after 30 days are not covered.
Please provide photographs of the damaged parts, part numbers, and part descriptions that require replacement.
Once Home and Living receives a part request and photographs, replacement parts will be ordered from the manufacturer. This typically takes 4-7 business days. Once we receive your part, we will immediately ship it out to you, and will email you with your tracking information. In some rare circumstances a part may become unavailable, in these rare cases, we will contact you with an alternative resolution.
Please hold on to your damaged items. When you receive your replacement part tracking notification, we will advise if your damaged part can be disposed of or if we will need to schedule a Fed Ex pick up.
Please be advised that once a resolution has been agreed upon, the resolution cannot be reversed or substituted.
If after delivery, an item has been transported to any location other than the original consignee address within the United States , and/or to an address outside of the contiguous United States - Home and Living will not be held responsible for any issue, damage, or defect, and will not accept a return.
Ripped dustcover underneath sofa (non visible) – are not covered under Home and Living warranty. Returns for this reason will be subject to standard return policy return fees
Minor nicks to any item - Home and Living will provide a complimentary touch up kit for this issue. Returns for this reason will be subject to standard return policy return fees
Fabric and/or product smells are not considered defects. Some items may have a new product smell based on different materials used in manufacturing and packaging. Returns based on a new product smell will be subject to standard return policy return fees.
Color Variation - when buying online each individuals color screen resolution is not set up in an identical matter, and can result in difference in color perception. Home and Living is not liable or responsible for customers disappointment in color variation when the correct item has been sent.
Weather / Rain - Home and Living will not be responsible for loss and/or damage arising from causes not the fault of Home and Living such as rain, any weather related issue and from Acts of God.
Missing Hardware - In the instance an item arrives and is missing a piece or multiple pieces of hardware, Home and Living will send replacement hardware free of charge. Please be advised that missing hardware is not considered damaged or defective and in the instance a customer chooses to return an item due to missing hardware it will be in accordance with standard return policy and will be subject to standard return fees.
Non Visible and Non Structural Damage/Defect
FABRIC: A small fabric tear in a non visible/ non structural location for example underneath or in between cushions, back of upholstered headboard, underneath chair/sofa/loveseat - are not covered under Home and Living warranty. Returns for this reason will be subject to standard return policy return fees.
WOOD: A scratch, knick, dent, unfinished surface underneath a table top, bottom of leg, underneath armrest, back of headboard - are not covered under Home and Living warranty. Returns for this reason will be subject to standard return policy return fees.
Parts Replacement - Home and Living will order the parts from the manufacturer. This typically takes 4-7 business days. Once we receive your part, we will immediately ship it out to you, and will email you with your tracking information. If the customer will not be able to receive the parts shipment it is the responsibility of the customer to notify Home and Living right when the part is ordered, in order to avoid it being shipped and refused. Home and Living will not resend any part that is refused, and the customer will need to pay additional fees to have a replacement part reshipped.
Please note the following stipulations:
If parts are available nevertheless the customer would like to return, return will be subject to standard return policy including 15% restock fee and deduction of outbound shipping cost.
After reviewing pictures, in some instances where a part is not easily replaceable a partial refund option can be discussed and determined at that time.
In an instance a customer cannot or has not provided photographs - return will be subject to inspection upon arrival at Home and Living’s facility. Customer will be notified if reported damages are not found, and standard return policy fees will apply.
For LTL Freight Damage
At the time of delivery please carefully inspect the outside of the packaging before the delivery personnel leave your home. It is important to clearly indicate if there is any visible damage to the packaging or items on the delivery paperwork.
For LTL we have 24 hours from the time of delivery to file claims with carrier, please notify us within 24 hours if you have LTL visible damage.
Home and Living will not be responsible for loss and/or damage arising from causes not the fault of Home and Living or from Acts of God, force majeure, natural disasters, public disturbances, or acts of subversive groups, guerrillas, or organized crime, or for any other acts or omissions of government authorities, whether federal, state, or municipal.
If a shipment is not received by the expected delivery date and tracking does not show an estimated delivery date:
Please notify Home and Living all tracking delays, and lost shipments within 15 days of expected delivery date. There might be an unexpected travel delay, and we can assist you and update you of the details. In instances that a carrier has lost a shipment please notify Home and Living immediately, and we will file a Lost Trace with the carrier. The carrier will respond back within 48 hours and report if the package was located or is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up.
If a tracking number indicates completed delivery, but a package has still not been received:
Please notify Home and Living within 5 days of the tracking delivery date. Please double check the following: Inside garage, side door or back entrance, neighbors, front desk, and/or anyone else living with you etc. If Home and Living is notified within 5 days, the carrier will be contacted and a Lost Trace will be opened. The carrier will respond within 48 hours and report if they have been able to locate your package or confirm if it is indeed lost. If package is lost, a full refund will be issued, if package is found, a reattempt at delivery will be set up. If Home and Living is notified after 5 days of the carrier delivery date, Home and Living can contact the carrier to assist in a trace, however a refund can no longer be issued past this time.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Home and Living reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products are subject to change without notice. Errors will be corrected when discovered and Home and Living reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Home and Living reserves the right, at its sole discretion, to refuse or cancel any order for any reason.
Furniture made by various manufacturers, sold by Home and Living may contain a Prop 65, hazardous materials warning.
Prop 65 has a list of 800 plus materials and ingredients, many of which are common elements used in the production of modern day furniture such as PVC, wood, dust, brass , and some clear coats.
In addition there is a flame retardant chemical currently that is required by the law of the state of California to be added to upholstered furniture foam and is now included among the chemicals that require the Proposition 65 warning. Within the list of elements in Proposition 65 are common additives found in products such as jewelry, lamps, ceramic tableware, lead crystal glasses, electrical cords, automobiles, beauty products and furniture. For Coaster products in specific, the prop 65 warning is placed on each of their items, since there is a possibility that one of the hundreds of elements listed in Proposition 65 can be found in any Coaster products or packaging. Coaster is required to include the proposition 65 warnings on all Coaster products.
Returns due to this warning label are considered standard returns and standard return fees are applicable.
FREQUENTLY ASKED QUESTIONS
How can I contact you?
Our friendly customer service representatives can be reached by email at firstname.lastname@example.org and we will get back to you within 1 business day.
How will my order be delivered?
Shipping / Delivery Methods
Fed Ex/ UPS/ USPS
Home and Living offers nationwide delivery within the contiguous United States. Shipments weighing less than 120 lbs.(including packing materials) are usually made using common carriers such as FedEx, UPS, and USPS. Items shipped via common carrier normally take about 3-7 business days to arrive to your home once they have shipped. Upon delivery, signature is usually not required. Please note we cannot ship to P.O. Boxes or Military APOs.
Shipments weighing more than 120 lbs. (including packing materials) are usually made using LTL freight delivery. All freight shipments are "Self Service" delivery. We call it this because the customer is required to move the package into his/her residence. Please keep in mind these are usually large items and you may require the assistance of a friend or family member at delivery. Items shipped via freight delivery usually take 7 or less business days to arrive to your local delivery terminal closest to your home. (Due to the nature of freight shipping, delivery dates cannot be guaranteed). Some items will be shipped via freight delivery regardless of weight or size in order to avoid damages. In very exceptional cases where delivery is to a very remote location, there may be extended delays on this delivery, and will not be delivered within the estimated time frame. All LTL freight delivery shipments require a delivery appointment.
Please be advised of the following stipulations :
If the freight company is not able to reach you at the phone number you have provided; Home and Living will email you to request an updated phone number. After 24 hours if Home and Living has not received a response, and the freight company has still not been able to set up a delivery appointment, Home and Living reserves the right to authorize one of the following options:
Authorize delivery with no signature required and is released of liability for acceptance of this delivery.
The freight shipment can be turned around to avoid freight storage fees, and a refund will be provided in accordance with Home and Living return/refusal policy and applicable fees will be deducted.
If the road in which the package is being delivered is a narrow road or remote road, the freight delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns for this reason are subject to refusal fees.
The following are policies outlining LTL Freight delivery procedure:
PHONE NUMBER - When your item arrives at the terminal closest to your home the freight company will call you to set up a delivery appointment. Please make sure we have the best phone number to reach you to ensure a quick delivery appointment set up. If an updated phone number is not provided and freight company is unable to reach you to schedule delivery appointment - Home and Living reserves the right to authorize one of the following options: A. Authorize delivery with no signature required and is released of liability for acceptance of this delivery. B. The freight shipment can be turned around to avoid freight storage fees, and a refund will be provided in accordance with Home and Living return/refusal policy and applicable fees will be deducted.
DAMAGE INSPECTION - Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
DELIVERY SERVICE - Self-Service Truck Delivery - The customer is responsible for removing the package off the back of the truck. With heavier items, you may want a friend or family member on hand for help.
APPOINTMENT - A delivery appointment is required for your shipment. Deliveries are usually Monday – Friday, and the appointments are typically 4 hour delivery windows. In an instance that terminal is not able set an agreed upon time or date with customer ie: if customer is out of town or unavailable for any reason, the terminal will hold the package for 3 days. After this time period if a delivery appointment is not set, this will be considered a refusal, and the freight shipment may be turned around to avoid freight storage fees being charged to the shipper, and a refund will be provided in accordance with Home and Living return/refusal policy and applicable fees will apply.
REFUSAL / RETURN - If the shipment is refused and returned to Home and Living, standard return fees will apply. Home and Living’s return policy is: Home and Living items are returnable within 30 days of delivery. The refund will be the purchase price, minus the cost of shipping both ways and a 15% restocking fee. This policy will apply to all orders, including items listed with "free shipping". Shipment refusals will be treated as a standard return, in which the above policy will apply.
ADDITIONAL FEES - If you are not home at the time of the agreed upon appointment, or for any reason require a reattempt delivery, additional fees may be required for reattempting delivery. Address changes requested in mid transit may require additional fees. Returns/Refusals for this reason are considered a standard return and will be subject to standard return fees.
Additional Freight Delivery Service
Liftgate Services - Freight carriers can add the use a electronic lift attached to the truck called a Liftgate to bring the items to the ground for you- please contact Home and Living to arrange additional fees for this service.
Upgrades - Upgrades do depend on each carriers individual capabilities, and upgraded delivery service are not always available. Please contact us to inquire about further details.
Can I cancel my order?
Please email us at email@example.com to notify if you are requesting a cancellation. We will do everything we can to stop your order from shipping and cancel your order as quickly as possible.
Please note the following stipulations:
If your item has already shipped- standard return fees will apply.
If we are able to cancel your order before it has been picked up from the distributor - we will cancel and issue you a Full Refund.
If your order has been picked up from the distributor and is being prepped for shipping – a 15% restocking fee will apply to your cancellation.
Can an order be shipped internationally?
At this time, Home and Living can only deliver to the contiguous United States.
Do you charge sales tax?
Although Home and Living only charges sales tax on sales shipped to California, please note that your state of residence may require you to pay sales or use tax and file a sales or use tax return for certain purchases made from Home and Living. Please consult your city, county, and state tax rates to determine your applicable sales or use tax.
Make sure the information on your order is correct!
Before placing your order, please make sure that your phone number, e-mail address, and shipping address are correct. In some cases, the freight delivery company may need to contact you to set up a delivery appointment. If the freight company cannot reach you and your order cannot be delivered, you may be responsible for all freight charges associated with returning the merchandise back to our facility.
How can I track my order?
Once your order ships you will receive an email containing your tracking information so you can track your order online.
Can I ship my order in stages?
Delivery of your order will be made at one time. If you require part of your order to be shipped in stages, please let us know once you place your order.
What is your warranty/guarantee policy?
Our products are covered under a 30 day limited warranty. Please contact us if you have any questions or concerns regarding a specific product warranty.