Electronic Training Equipment and Collars:

Electronic Training Equipment and Collars may be returned only if defective or if they are returned within 30 days of purchase in new and unused condition.

Clippers: If defective, Clippers may be returned to Jeffers within 30 days of purchase in new and unused condition. After 30 days have passed, clippers must be sent to an authorized clipper repair center.

Saddles: When purchasing a saddle from Jeffers, you are allowed ten (10) days for notification of return if the saddle does not fit the rider or horse. Return the saddle immediately, unused, for exchange or refund. We stress that a full refund can only be given if the saddle is absolutely clean & shows no evidence of use. A 20% restocking fee will be applied to saddles that show dirt, hair, or wear marks. Shipping charges are non-refundable.

Videos: May only be returned if in the original, unopened package. If there is a problem with your video quality, we can exchange it for the same title. No refunds will be given on opened videos. To inquire about your order or for help with a return, you can reach us by calling 1-800-533-3377, by email at customerservice@jefferspet.com, or via our Live Customer Service Center, accessible Monday - Friday from 8am to 5pm CT.