At Pottery Barn Kids, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 7 days for QuickShip upholstery or 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear.

Returns are easy. For non-furniture items, you can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records. If you do not have your original invoice, please contact Customer Service: 800.993.4923 7 days a week, 4:00 am - 9:00 pm (PST).

For our return policy on gift registry purchases, or for detailed procedures for returning other items, please contact Customer Service: 800.993.4923 7 days a week, 4:00 am - 9:00 pm (PST).