To return a collectible for an exchange or refund, the collectible must be returned within the 365-day warranty period. All collectibles should be returned in the original package.
To return jewelry for an exchange or refund, the jewelry must be returned within the 120-day warranty period. All jewelry should be returned in the original package.
If the original package is not available, we encourage you to pack the items securely and ship the items via UPS or Insured Mail.
You may use the Return Card that was enclosed with your order if the original package is intact. Or please mail your item to our Returns Center at:
854 Golf Lane
Bensenville, IL 60105
When we receive your return we will promptly issue an exchange, replacement, or refund via a check, or credit to your credit card if a refund is due. Credit card processing rules ONLY allow us to refund the credit to the card that was used to make payment. A credit to another card or to refund this payment is prohibited under these rules.
Please include a note with your return explaining the reason for return, your full name and mailing address and all documents received with your item. We will reimburse you for return postage.