You have a bird to house (or feed or waiting for toys) and that's most important. Please read our policies below so we can serve you best.

DAMAGED SHIPMENTS: If your package arrives visibly damaged, refuse it and contact us immediately at 312-492-9673 (Chicago local) 877-287-0810 Toll Free (Chicago Suburban & Out of State) or email info@windycityparrot.com.

If you sign for a package or cage and do not report any visible damage to the driver we cannot file a claim with the shipping company for the damage and will NOT be liable for the replacement or return of the products.

Inspect ALL shipments promptly. When received open and examine it immediately for damage or incorrect or missing items. If there is a problem with your order contact us immediately at 312-492-9673 (Chicago local) 877-287-0810 Toll Free (Chicago Suburban & Out of State) or email info@windycityparrot.com.

RETURNS: If you are simply unhappy with your purchase please contact us at info@windycityparrot.com for a return authorization. Restocking charges are 10%*. Customer is responsible for return shipping charges. Items must be returned in original packaging (if applicable) and care must be taken to return items in decent shape. Outbound in shipping charges will be deducted from all refunds Unless defective and cannot be corrected.

RETURN EXCEPTIONS: To keep from spreading disease to your birds we will not accept fabric items for returns (pet bedding or rope perches), nor items that have been exposed to birds (dirty or used) are accepted for return or exchange and if received we will not return items to customer without an additional shipping charge. If you receive a defective product, we will replace it. If the product is not replaceable, we will issue a full refund including shipping charges. LIGHT BULBS ARE NOT RETURNABLE.

Please be aware that monitors and operating systems show colors differently. Please call about colors prior to ordering if you are uncertain. All purchases are final 30 days from the date you received the product regardless if you have not opened your shipments. Inspect ALL shipments promptly.

Upon receipt of the returned merchandise, we will issue a credit to your credit card or Paypal account within 30 days. If you paid with a check or money order we will issue a check within 30 days as well.

WRONG ADDRESSES: If you enter the incorrect address and your package is returned to us we are charged for the return shipment as well. You are liable for that charge and if you wish the package to be re-delivered to the corrected address we will charge you for the new shipping cost as well. Please check your address entry before completing orders.

SPAM PROTECTION EMAIL ADDRESSES: We get too many orders daily to be able to keep up with email SPAM "approved mail form notices". Mindspring and Earthlink addresses are typical of this. If you do not get your order confirmations, shipping notifications and coupons, promotional sales, etc you must take it upon yourself to have our domain address added to your address book as "recognized as safe" emailers so you can receive your emails from us. windycityparrot.com.

Weather/Heat: If you order food and supplements in the hot weather we are not able to keep them cool for you. We cannot accept returns because your box of vitamins or food is hot when you get it in the summer months. Please keep this in mind when ordering supplements and food items.