Company Info: We are a subsidiary of ShoppersChoice.com, LLC. of Baton Rouge, Louisiana. All purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible. As for personal information, we will not give any information you confide in us to any other companies without first recieving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at 1-877-743-2269. Item Info and Pricing: ShoppersChoice.com reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered off of the internet before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, ShoppersChoice.com will not refund the difference to the customer. Shipping: We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO adderss, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire. All shipments, unless specifically denoted, are curb-side shipments.All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. ShoppersChoice.com is not responsible for shipping costs on merchandise not delivered due to a shipping companys inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not neccessarily available even if the customer is willing to pay more for it. ShoppersChoice.com does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations. Shipments to Canada may not be eligible for free shipping. Shipping to Canada may also incur a surcharge on top of normal shipping charges. This surcharge will be shown on your order for review you before you finalize your order and before any charges are made to your card. The customer is responsible for all duties and tarrifs on Canadian shipments. We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Bascially we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work. If, upon inspection of a shipment, the product itself is visibly damaged, Call us while the driver is still there! Please open the package upon reciept, before the driver leaves if possible, and inspect for damages. If you discover damage upon opening the box, call us right away! This way, we have proof that the item was damaged by the shipping comany and not by the customer. Doing this will expedite receipt of a replacement product on your end, and reimbursement from the shipping company on our end. If you live in a large metropolitan area, difficulty in shipping may increase shipping prices. We will notify you before any additional charges are made if this is the case. If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later. Our in-stock orders will probably take about 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. We ship to continental U.S. locations and Canada only. We also offer a White Glove Delivery Service on some products. With this shipping option you can have your larger or heavier items set up inside or in your backyard. Please view the link for more information on this service. Product Exchanges or Returns: You can return any product within 30 days from date of shipment, EXCEPT: items which have been installed or used in any manner, or items which are special order such as custom color (ie: outdoor kitchens, color ranges, etc.). We do not accept returns on opened software, opened music, or opened movies; these items can only be exchanged for a replacement of the same item if the original item is defective. On any return, the customer is responsible for shipping charges from us to the customer and again from the customer back to us. All returned items will be subject to all actual shipping fees to and from the customer, regardless of whether the entire amount of shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount. All returns require previous communication with ShoppersChoice.com. Please do not simply ship items back. Items must be returned prepaid in resale condition with all documentation, hoses, etc. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer. If an item is damaged, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. If we shipped an incorrect item to you or if you recieved a damaged item, we apologize. Please call us toll free at 1-877-743-2269, and we will correct the situation. Notes on live plant orders: * Given the proper care, flowers should last anywhere from 5-10 days. Iris will last 3 - 5 days. * Our roses are only partially de-thorned. De-thorning damages the stems and severely inhibits the vase life of the roses. Removing the thorns can frequently cause lesions, which create an "air lock" in the stem and prevent the uptake of water. * There are guard petals around the outside of a rose bud, which can be removed if damaged during shipping. * Couriers will not telephone before delivery for plant shipments. * We can replace or refund any orders that are delayed or diminished in quality due to: weather delays, missorts, mechanical delays, delivered by the courier to an address other than what was on the shipping label, etc for live plants ONLY. * We are NOT held liable for: incorrectly submitted delivery information (by sender), delayed delivery due to recipient unavailable to sign for the package when a signature is requested by the sender, diminished product quality due to recipient not available at time of delivery (e.g. flowers were left on porch all day), delivery to a hospital, company, etc., where the package was delivered to the facility on the scheduled date but the companys internal delivery service failed, etc. * If it is determined that compensation is due, we can replace the product or refund the order. Please notify us as to the replacement delivery date, and any changes to the card message or delivery address.