E-Z Returns: Unless your item is damaged or defective, you may return it within 30 days of delivery without a return authorization number. A return slip is included with your shipment. Please see terms and conditions listed below. 30 Day Satisfaction Guarantee - Terms and Conditions If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or credit less shipping & handling charges. Fill out the information requested on the return slip included with your order. Some restrictions and exceptions do apply: - All returns MUST include original boxes, packing material, accessories, and manuals in like new condition. All products must be clean and free of water. Extract ALL water from brew group and steam wand. Internal water can freeze or leak, causing serious damage to the machine. You will be charged for any damage caused by improper packing or water removal. If you have any questions, please contact customer service before shipping your machine. Products not meeting these requirements will be subject to a restocking fee to compensate for the time and material needed to replace the missing or damaged items. If "free gifts with purchase" items are not returned with the product, regular retail price of those items will be deducted from the refund amount. Actual shipping & handling charges will be deducted when free shipping is offered. All returns are inspected. Allow 1-3 weeks for processing. - For items damaged in shipping, contact the carrier immediately. - For defective merchandise, contact customer service for a return authorization (RA) before returning the item(s). - All returns must be shipped with a reputable carrier and insured for the product's full value. Keep shipping documents for tracking information and insurance claims should your return be lost or damaged. Returns may also be brought to our Zaccardi's retail store - see address below. - Christmas Returns: We understand that many shoppers like to buy early for Christmas. Christmas gifts purchased after October 31st may be returned by January 20th or within the normal 30 day period, whichever is later and in accordance with all above stated restrictions and exceptions. Items not meeting the above criteria are subject to a 20% restocking fee or repair and replacement costs.