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All returns must be:

Order Cancelation:

Since we are committed to shipping orders quickly, it may not be possible to cancel an order if it is already prepared for shipment or has shipped. Every effort will be made to cancel the order. Cancelation requests should be made by calling us at 1-800-761-5222 Monday to Friday 7:30AM to 4:30PM PST. Stacks And Stacks will send an email informing you of whether the order was cancelled or not. If Stacks And Stacks cannot cancel the order you may refuse delivery or return it under the terms of our standard 45 day Return Policy.
We strongly recommend that you order all items carefully and should you have any questions please contact our professional U.S Based Customer Service team.
Please measure carefully to ensure that all assembled furniture will fit through entry ways, doors and stairs.

Some of our products are shipped from our California warehouse but most are shipped directly from manufacturers across the country. Returns can be handled differently.

Warehouse returns:
Items shipped directly from Stacks And Stacks warehouse will have a return slip located inside the box.

Please Note: If your merchandise arrives damaged, please notify Stacks and Stacks customer service team for resolution. Once resolved a full refund will be issued. Replacements cannot be obtained for Canadian customers.

Be sure to open and inspect all packages immediately upon receipt!
Stacks and Stacks must be notified within 4-days of receipt if any item is damaged, defective, or missing parts. Please call our office during our regular business hours, or to send an email, please visit our Contact Us page and choose Damaged/Defective Item in the drop down menu. Failure to contact our office within 4-days may void our Returns / Damaged Item policy.

If the package appears to have been slightly damaged during transit, we encourage you to write "Package Damaged" on the slip when you sign for it.

If the package is severely damaged you can refuse to accept delivery of the shipment. Please let us know if this occurs so that we are aware of the situation, and can replace your order as soon as possible.

Be sure to keep all original packaging and materials. Stacks and Stacks will submit a damage claim with the freight carrier. Items must be returned in the original packaging. It is critical you retain the original box and all packaging materials. as a call tag may need to be issued to pick-up and inspect the damaged/defective merchandise. Failure to keep the box and materials will affect our ability to process your request for a refund or replacement.

Stacks and Stacks will supply replacement parts whenever possible to correct any damaged or defective component of an item. Replacement parts often eliminate the need to return an item, or replace the entire item. Replacement parts will be sent via regular ground delivery, at no cost to the customer.