Return for a Refund If you would like to return an item for a refund of the purchase price, you may do so at anytime. For your protection, ship the item and the packing slip (or our PDF Return/Exchange Form) via insured parcel post, UPS or Federal Express Ground to:
One Step Ahead/Leaps and Bounds
Attn: Returns Dept.
75 Albrecht Drive
Lake Bluff, IL 60044
Please Note: Postage, handling and return shipping charges are not refundable. Personalized items may not be returned, unless the item is defective.
Return for Exchange
We offer Easy Exchanges! Just contact us and we'll immediately place a credit card order for your requested replacement and we'll pay the shipping to send your replacement item. We'll also email you shipping instructions, so you can return the original item at our expense for a refund of the purchase price. (Easy Exchange does not apply to drop shipped items.)
If you would rather not place an Easy Exchange, you may still return your original item for an exchange. For your protection, ship the original item and the packing slip or our PDF Return/Exchange Form via insured parcel post, UPS or Federal Express Ground to:
One Step Ahead/Leaps and Bounds
Attn: Returns Dept.
75 Albrecht Drive
Lake Bluff, IL 60044
Please Note: We'll pay to ship your replacement item; however, your return shipping charges are not refundable. Personalized items may not be returned, unless the item is defective.
If you would like to place an Easy Exchange or require further assistance, please email our Customer Service Department at questions@onestepahead.com or call:
One Step Ahead: 1-800-950-5120
Leaps and Bounds: 1-888-203-2265
(Monday to Friday 7 AM to 7 PM CST)
Your shop consultant is Market America
