Hunchback Mascot Head

We strive to ensure that you have an easy and pleasant shopping experience with us. Our products are carefully chosen to meet strict quality guidelines and our friendly customer service will do everything possible to make sure you are a satisfied customer! However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed below.

Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund you. Instead, you will need to contact the shipping courier that you selected and file an insurance claim. All refunds will be made to the person/credit card that made the original purchase. Some return exceptions to this policy may apply. All returns or exchanges must be made within 30 days of receipt. Please allow up to 2 weeks for refunds to be processed. Please note: Items by the manufacturer Berchet may not be returned unless defective.

Returning Defective Items:
• All damaged items must be reported within 5 days of the receipt of the item so that the damaged claim may be filed with our shipping courier.
• Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.

Returning Non-Defective items:
• Future Memories, Inc. will not refund your purchase if the item returned is not in resalable condition.
• Please call for a Return Merchandise Authorization number before sending back any item. Unauthorized returns will not be accepted.
• All approved non-defective returns will be subject to a 15% restocking fee.
• Return shipping is the responsibility of the customer.
• Shipping & Handling Fees are not refundable.
• Any non-defective orders that are refused or marked "return to sender" will have freight charges deducted from your return. Orders should be returned via Ground service. Express return shipping fees will NOT be reimbursed.
• Personalized items, personal care products, and bulk orders cannot be returned.
• Please note that opened videos, cd-roms, and dvds cannot be returned.
• If your original purchase qualified for FREE shipping and you choose to return any part of your order, you will still be responsible to pay for all shipping costs that were originally incurred to ship your order. If a FREE shipping order is refused or deemed Return To Sender, you will also be responsible for the return shipping fee. These shipping amounts will be deducted from your refund.

Costume Return Policy:
• Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.
• Costumes may be returned/exchanged within 30 days of receipt if they are in new, unused condition. Costumes purchased between October 1st and October 31st cannot be returned. Exchanges are permissible for a different size.
• Costume returns are subject to a 20% restocking fee.
• Costumes to be exchanged due to incorrect size must be in new, unused, resalable condition with original packing.
• Costume styles are subject to change without notice, due to manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.
• No returns or exchanges on costumes with masks, make up, wigs, facial hair, and attachable hair pieces.

Cancellation Policy: If you have placed an order and would like to cancel it, please contact us as quickly as possible by telephone. We will do our best to prevent your order from shipping, however, because our systems are automated, we cannot always guarantee cancellations. If your order does ship out, your order will need to meet all the terms and conditions as outlined in our return policy including restocking fees. Shipping fees will not be refunded.

Advertising Disclaimer: Product styles, descriptions, and specifications are subject to change without notice, due to changes in the manufacturer's production and may vary slightly from what is pictured. Future Memories, Inc. is not responsible for typographical, pricing, product information, or advertising errors. Advertised prices and available quantities are subject to change without notice.
Our Company, reserves the right to cancel an order or to issue a Returned Merchandise Authorization (RMA) for merchandise that is advertised in error, is unexpectedly out of stock, does not conform to specifications, or was shipped in error. Our company will also cancel an order if it is deemed to be made in bad faith or for which we were unable to verify billing information with the credit card's issuing bank.