Standard Return Policy Most items bought from us may be returned within 30 days from the date received. Exceptions: *Items over 150LB are governed by Large Item Return Policy *International Orders are governed by our International Return Policy *Due to shipping regulations, items with gasoline engines cannot be returned after gasoline has been added to the tank. These items must be repaired at a authorized Factory Service Center *Restocking Fees will be applied in certain situations How to Return an Item To return an item, simply go to ‘ My Account’, sign-in (if necessary), select ‘Return an Item’ and fill-out our Return Request Form. We will provide you with return instructions. Returns must be post-marked, within 30-Days from the date received and in re-sell condition to avoid a 15% restocking fee. The customer is responsible for all return shipping costs on non-defective items, unless damaged in shipment. Restocking Fees In order to keep our prices low, we have to charge a re-stocking fee in certain instances to re-coup the cost associated with returns. Fortunately, we do not issue a re-stocking fee on most returns. A 15% re-stocking fee will be assessed in the following situations: * Non-defective merchandise returned in visibly used, or damaged condition * Orders "Refused" without authorization * Returns that were shipped back after 30 days of the date received. (Note: unless authorized, late returns will be rejected) Once we receive your return, please allow 14-Days for us to inspect and process your return. Credit card and PayPal purchases will be refunded to the account you provided when you placed your order. Bill Me Later, SECURE-eBill and Western Union purchases will be refunded via check or store credit, at our option. Purchases made with Tool King Gift Cards cannot be returned, but may be exchanged for the same item. Large Item (Over 150LB) Return Policy Due to the expense of shipping heavy items, large items are governed by a separate Return Policy. Be sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freightliner handling charges cannot be refunded. If items arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying actual freight charges. Please notify us of any delivery problems as soon as possible to expedite the refund process. Please note that you will be responsible for the actual freight costs in the following instances: * You miss your delivery appointment * You refuse or return a non-damaged, non-defective item Please note: Freight fees on large items often range between $100 and $400.