Perfume Emporium strives to satisfy the customer, without you we wouldn't be in business. If for any reason you are dissatisfied with our product, simply follow the directions below to return the order within 30 days of purchase date and we will promptly process your request and refund your money (less shipping charges) via crediting your credit card. There will be a 15% restocking fee on all opened or used items. If you would like to return or exchange your order please send it to the address below. Please include your name, phone, order number, and reason for return or item to be exchanged for. We will process it within 7 business days of receipt. Send only via US Mail (NOT UPS or FedEx) and DO NOT require a signature. Include a Delivery Confirmation, as we cannot be responsible for packages that cannot be confirmed as delivered by USPS. P.E., Inc. 3605 West MacArthur Blvd., Suite 707 Santa Ana, CA 92704