The WebClothes.com Satisfaction Guarantee: WebClothes.com guarantees all of the merchandise we sell. Items may be returned (in original condition) for any reason within 30 days of purchase for a refund of the purchase price (excluding shipping), or an online store credit or an exchange. Original condition means the item includes the manufacturer's tags, is free from soil and has not been worn or washed. An online store credit will be given for items returned without original tags. Please note: Swimwear and underwear are considered intimate apparel and cannot be returned. Where to Send Returns to us: Write the reason for the return on the back of your packing slip, securely package the merchandise with the packing slip enclosed and address it to: WebClothes.com Returns 165 S. Main Street Cortland, NY 13045 Please note: Return shipping will only be reimbursed if WebClothes.com customer service determines that WebClothes.com or the manufacturer is at fault. Returns can take up to two weeks to process from the time we receive it until the time you receive your exchange, refund or credit.