All returns should be sent to the following address: Altrec.com Returns 725 SW Umatilla Ave. Redmond, OR 97756 USA You may also contact our Customer Service department to arrange for returns and receive a Return Merchandise Authorization (RMA) number. Please call 1-800-369-3949 with any questions, or use our Live Chat available during OUR HOURS - Mon-Fri: 6am-7pm, Sun: noon-8pm PDT.. It can take up to two weeks for return packages to reach us and to be checked in (additional time may be needed after weekends and holidays). Once your return is checked in, please allow 3-4 business days for your bank to register the credit onto your account. As soon as your package is checked in, you will be notified via email. As of June 1st, 2007, we no longer provides pre-paid shipping labels for returns. However, if an item is defective, or we sent you the wrong product by mistake, we most certainly will provide you with a pre-paid shipping label. Please contact us by phone 1-800-369-3949 or email customerservice@altrec.com for further help