We will be happy to exchange or refund your purchase for any reason. Merchandise must be in NEW & UNUSED condition, with the invoice, original tags, reason for return/exchange and in original packaging within 30 days of your shipping date (return shipping at your own expense). Ship via traceable mail to:
Luxury Divas Returns
Order #(Order number from packing slip here)
333 Morris Street
Phillipsburg, NJ 08865
All merchandise must be returned in new re-sellable condition or we cannot process the return. Upon receipt of merchandise, we will issue a refund via the method you paid, less shipping. If your package is returned to sender you will be refunded as stated above. We cannot reimburse the return shipping. If you are returning an item or items that qualified for our Free Shipping Promotion, the refund issued will be via the method you paid, less the original shipping charge. Customer Service will email you notification when the return has been completed. If you are exchanging an item, and the item you want is out of stock, you will be refunded automatically.
Hosiery purchases must be returned UNOPENED in FACTORY SEALED PACKAGING as received. Large hats must be returned identically as shipped or we cannot process the return. We are not responsible for any damages incurred during shipping process. Designer bags MUST be returned with original tags and in the box it was shipped in. If one or all of these requirements are not met, there will be no refund issued. Formal Attire is final sale & can only be exchanged for a different size.