Store Info | Shipping Info | Return Policy | Store Rating Store Rating Store Rating | |
If you are not happy with your purchase for any reason at all, simply return it to us within 30 days from the date the package was delivered and we will either exchange your purchase, or provide you with a refund minus shipping charges. All *returned merchandise requires a Return Authorization (RA) and must be returned in the original package and in brand new condition with no signs of wear. To receive your (RA), Please email our customer service department at ra@jewelslovers.com or call us toll free 1-800-807-1792. All packages must be returned within 10 days from the date of authorization. *returned merchandise without a RA# will be subject to a %15 restocking fee. Returns need to be carefully packed. PLEASE NOTE: ALL RETURNS MUST BE SHIPPED IN A CRUSH PROOF BOX TO PREVENT DAMAGE. Jewels Lovers.com will not accept any responsibility for returned items that are either lost or stolen by Your shipping carrier. So For your protection against loss during shipping, please make sure to insure your return package (with either the US Postal Service or UPS) for the full value of the product. We prefer it to be shipped back in the same box we shipped it to you and Securely sealed. Please include a copy of your original invoice along with a note explaining what you would like us to do (return, exchange or modify). * No Refunds, Exchanges on Special Orders or for the Shipping Charges.
Jewels Lovers.com upholds the highest standard of quality for each of our products. We guarantee that the quality of all of our merchandise will stay the same forever. Our CZ gems are only Russian formula AAA quality. as the jewelry itself is produced from (.925) sterling silver only. and are backed by a written lifetime warranty. We will replace any of our CZ stones if, for any reason, they do not retain their brilliance or color (under normal wear). Jewels Lovers Jewelry Guarantee At Jewels Lovers we will repair or replace any jewelry against any defects in craftsmanship or plating, for the life of the jewelry. If for any reason the item in question has been updated or discontinued, Jewels Lovers, at its option, will offer a replacement with a similar item or issue a store credit towards another in stock item of equal or greater value. Any items that display damage due to abuse or misuse will not be covered under the warrantee |
