Green Mountain Coffee Roasters is about more than making coffee, we are about committment. A committment that every sip will reflect our passion for the art of roasting coffee. We will always strive to protect the ecosystems where our coffees are harvested, and that you will always be completely satisfied with our products. If you are not completely satisfied, we will exchange the item or credit your account, whichever you prefer. This is our promise to you. You can reach us by phone at 1/888-TRY-GMCR(1/888-879-4627) M-F 7:30am-8pm and Sat 9-6pm - or by email at CustomerCare@GMCR.com.