LOUISVILLE LADDER LP-2100-13: Long Body Ladder Jacks

Need to return an item? Here's how to make it happen! Damaged Product Returns--All shipments should be inspected at the time of delivery. All claims for damage must be made with the carrier at the time of delivery. As stated in our Satisfaction Guarantee, If your purchase does not meet your expectations, you may return all new, unopened items within 30 days of delivery for a full refund or exchange, whichever you prefer.
If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.
Before returning a defective item, please first contact Customer Service to obtain an RMA number. Returns attempted without an RMA number will be refused. Once you receive your RMA number, please write it on the outside of the carton so that our warehouse may easily recognize it as a return. Also, within the carton please also include the original order ID along with the RMA number and a detailed explanation of why the merchandise is being returned.
Once received according to our guidelines, your return will be processed as quickly as possible.
Non-Defective Product Returns
Before returning a non-defective item, please contact Customer Service to obtain an RMA number. Returns attempted without an RMA number will be refused. Once you receive your RMA number, place it on the outside of the carton so that our warehouse may easily recognize it as a return.
Please also include the original order ID along with the RMA number and a detailed explanation of why the merchandise is being returned (i.e. unneeded, intended to cancel, incorrect order). Once received according to our guidelines, your return will be processed as quickly as possible:
All non-defective returns must be returned in original, unopened packages.
We are not responsible for return shipping fees or for lost or untraceable shipments.
Please allow up to 7 business days after we receive your return for your exchange or refund to be issued.
Return shipping must be prepaid and sent via a delivery service that will provide you with a tracking number to confirm receipt of the merchandise returned.