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If, for any reason, you are not 100% satisfied with your selection, please return it within 45 days. We will refund the purchase price or exchange it, whichever you prefer. Original shipping fees are non-refundable. However, if the return is the result of our error, we'll pay the original and return shipping. A return received after 45 days (but within 90 days) qualifies for merchandise credit or exchange only. Once an item has shipped, cancellation will not be permitted. Shipment refusal for reasons other than damage, defect, or mis-shipment may result in a 25% refusal penalty fee. Due to the nature of custom-made and personalized items, cancellations and returns will not be permitted. In the event your item arrives damaged or defective, we will happily send you an exact replacement at no additional cost. Personalized and custom-made items include (but not limited to): custom-made window treatments and personalized address plaques. Custom framed art return policy: You can return your custom framed print, your ready-to-ship print and your non-framed product purchase, within 30 days of purchase. You will receive a refund for the purchase price of your print or product. You pay your return shipping costs. If you had an expedited shipping charge, the guarantee does not cover that charge. By clicking the Apply & Order Now button or the Apply & Add Another Payment button, you are agreeing to the terms of our return, exchange and cancellation policies. To return an item, please follow the instructions on the packing slip enclosed with your order, ensure the package and send it to our distribution center at: Home Decorators Collection 4675 East Liberty St. Mexico, MO 65265-9804 Please include packing slip.