It's important to us that you are 100% satisfied with your purchase from Learning Resources. If you are not satisfied with your recent purchase, simply return it to us within 90 days of purchase in unopened or original condition (excludes clearance items) and we will gladly replace it or issue a full refund. The choice is yours. To request a Return Authorization Number, call 1-888-590-5210. Then, send your package via UPS or insured Parcel Post to: Learning Resources Direct Order Returns 380 N. Fairway Dr. Vernon Hills, IL 60061 The customer is responsible for shipping costs of returned merchandise. If you have any questions, call Customer Service toll-free at 1-888-590-5210.