Returned Goods: Any returns must be authorized and returned using a Return Authorization Number (RA#)
. Any items returned without an RA# will be refused. The RA# must be marked on the outside of the carton.
Any items returned not in sellable condition will not be accepted. No items may be returned after 15 days of invoice date. In order to keep our prices at their lowest, we charge a 20% restocking fee and your original shipping and processing charges will not be refunded. Items returned after 15 days are subject to a higher restocking fee.
Return Shipping cost is the responsibility of the customer unless it is our error in which we will credit you the difference or send a call tag to pick up item(s).
Damages: Damages must be reported immediately. Any Damage Claims after 5 days will not be accepted. All external damages should be reported to the carrier and noted on the shipping document when signing the delivery receipt. The receiver, Not the Shipper, must make claims against freight lines and other shippers. All concealed damage should be reported to Mowtownusa.com via Email to Sales@mowtownusa.com immediately. Any damage not reported within 5 days of invoice date cannot be adjusted or credited. Order Errors/Shortages: Any shortages or shipping errors must be reported immediately. Any order/Shipment errors not reported within 5 days of invoice cannot be adjusted or credited.
Any and all Refused shipments will be charged the freight and a 20% restocking charge