Regular Returns Most items may be returned for any reason within the first 30 days following the date of delivery provided they are in new, fully functional, and undamaged condition, and include the original box, packing materials, manuals, and accessories. We do not charge a restocking fee on properly authorized returns for most items within this 30 day period. Portable air conditioners and portable air coolers may be returned for any reason within the first 15 days after they were delivered provided they are in new, fully functional, and undamaged condition, and include the original box, packing materials, manuals, and accessories. There is a 15% restocking fee on portable air conditioner and portable air cooler returns regardless of initial shipping costs (i.e., portable air conditioners and portable air coolers that are shipped out with "Free Shipping" are not subject to an additional 10% fee, as discussed below.) Any items shipped with "Free Shipping" are subject to the same returns policy as discussed above. However, there is a 10% restocking fee on returns of items shipped out with "Free Shipping." To initiate a return, please give us a call at 800.297.6076 to obtain a Return Authorization Number (RA#) so that we can process your return. All returns must have a valid RA#. After you have contacted us and received authorization for a return, you have 30 days in which to get the product back to us. You are responsible for arranging the return shipment of the product to us. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner. Please note that CompactAppliance.com will not refund the initial shipping cost charged to the customer on any returns under our Regular Returns policy. Damaged Shipments If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as you contact us within 48 hours of delivery*. Damaged products must have the original box, packaging materials, manuals, and accessories. Once we are contacted in accordance with the above procedures, we will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up. If you do not make the product available for pick-up, you will be required to ship the product back yourself. Please call us ASAP at 1.800.297.6076 to set up a return for a damaged product. *Please note that this policy applies to all products except Kwikool brand commercial portable air conditioners. Kwikool brand commercial portable air conditioners must be thoroughly inspected upon delivery and all freight damage must be notated on the delivery slip. Defective Products All defective products will be handled by the manufacturer under the terms of their warranty. CompactAppliance.Com is not responsible for replacing products that fall under the manufacturer's warranty coverage. Product Inspections: We take as many steps as possible to ensure that the product you receive is in perfect working condition. However, occasionally, a product may be damaged in transit. If you receive a damaged product delivered by Federal Express or UPS, please give us a call immediately. For Premium Freight and Freight Line deliveries, we ask that you inspect the product upon arrival. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and give us a call immediately. If you do sign for a product with concealed damage, we will replace the unit with one in perfect working condition as long as you notify us 48 hours after receipt of the product (Excluding holidays and weekends). However, we can get a new unit to you faster if you notice the damage on arrival and refuse the shipment. If you do not contact us within the 48 hour time frame, you will be responsible for filing a claim with the shipping company. Please note the shipping companies operating on our behalf to pick up a product will only make one attempt at pick-up.