Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. The book covers three fields: Part 1: Advanced Service Management in the Service industries (management of convenience store chain Seven-Eleven in Japan, the hotel industry, the sales finance business and auto sales business of Toyota, as well as the application of Toyota production system to life insurance company); Part 2: Advanced Service Management in the Public and Non-Profit Organizations (performance evaluation of local governments in Japan, BSC (balance scorecard) in local government hospitals in Japan, and cost and pricing policy of a telecommunications company); Part 3: General Concepts and Techniques Applied to the Service Management (Japanese-like hospitality in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry).

General

ISBN		9789814374668
Fiction/Non-Fiction		Non-Fiction
Publisher		World Scientific Pub Co Inc
Pages		250
List Price		$110.00
Publication Date		07/31/2012
Release Status		Forthcoming
Format		Hardcover
Language		English
Series		Japanese Management and International Studies
Editor		Imai, Noriyuki Matsuo, Takami Monden, Yasuhiro