Emitations.com's fine and faux jewelry should meet or exceed your expectations. However, if you are not completely satisfied, we are pleased to offer a sixty (60) day return policy on all purchases that are not special order or final sale items. Items that have been worn, damaged, and/or altered will not be refunded or exchanged. Please include its proper documentation and return in its original box for a full refund of the purchase price (shipping, insurance and handling charges are not refundable.) Special order items may only be returned within 5 business days of receiving your order. Please inspect your products carefully upon receipt and contact a representative immediately at 1-800-652-5002 should you have any questions or need to return or exchange the item. In order to be accepted package must be postmarked within 5 days of receipt. Make sure to send by trackable/insured mail. Special order items may not be returned after 5 business days of receipt.