14 Day Return Policy
If you are not satisfied with your Martian Watch (“Product”) and you purchased directly from Martian Watches, you may return the Product within 14 days from delivered tracking date.
Within 14 days from the delivery date, Martian will gladly provide a FULL refund of the amount paid (in USD, at exchange rate at time of refund) if the product is returned in its original* condition in its original packaging. Please contact us by calling the phone number on your invoice to obtain RMA instructions or create an RMA Online Form and make sure you select “Request A Return (Unopened Box)“.
Shipping and handling charges, gift wrap fees, taxes paid (e.g., state, customs, VAT, GST), credit card interest, and exchange rate differences are not refundable. You are responsible for and must prepay all shipping charges (in both directions in the case of an exchange), and you shall assume all risk of loss or damage to the Product while in transit to and from Martian Watches.
The Product must be packed in the original packaging including any accessories, manuals, documentation, and registration that was shipped with the Product. Fees may apply if a returned package has any missing items. The RMA number must be included with the returned Product.
If you return Product to Martian Watches (a) without a Martian Watches RMA, (b) beyond the 10 day RMA issuance period, or (c) without proper packaging, Martian Watches retains the right to either refuse delivery of such return. The time to credit your account may vary, depending on processing time. Please allow a minimum of 4 weeks for Martian Watches to credit the account used to make the original purchase.
* We are unable to accept any return within 14 days if the product has scratches or has been damaged.