Return Policy Massage-Tools.com is an authorized dealer for all the products we carry. Manufacturer warranties are in full effect. If yor order was damaged in transit, you must notify us immediately. Keep all boxes as you may be required to present these items to the shipping company. Once the damage has been verified, we will ship you a replacement free of charge with a return label for the damaged unit. 30 Day Satisfaction Guarantee: (non-defective merchandise) Most products may be returned within 30 Days. Customer is responsible for return shipping and securely packaging the product with original packaging in new, resalable condition. We recommend you insure the product for your protection. Portable Massage Tables - full refund Portable Massage Chairs - full refund Electric Massagers - 15% restocking fee Hand-Held Massagers - 15% restocking fee Hot Towel Cabis - 20% restocking fee iJoy Ottomans - 20% restocking fee iJoy Massage Recliners - No Returns Sationary Massage Tables - No Returns Electric Lift Massage Tables - No Returns Multi-Function Facial Machines - No Returns You must obtain a return authorization from Customer Service before sending items back. Upon receipt of the returned merchandise, you will be refunded the original purchase price, less the restocking fee. Original shipping & handling fees are non-refundable.