If you are not satisfied with a product you purchased, you may return the unused portion for a full refund of the purchase price within 30 days of purchase. Unfortunately, we cannot refund the original and return shipping charges. If you were shipped the wrong product in error, you may return the product at our expense for a full refund of the purchase price and shipping charges. You must call 800-875-0448 to get a return authorization number prior to shipping your return.
IMPORTANT NOTICE CONCERNING RETURNS: If you purchase nutrition bars that contain chocolate, they may melt during transit. Although this problem is rare, we suggest that you refrigerate all chocolate products as soon as you receive them to restore consistency. We do not accept returns on melted products.
Our return policy is applicable to all products purchased at AllStarHealth.com except products manufactured by Atkins, Kirkman, Premier Nutrition, Power Crunch, Promax, Worldwide Sports Nutrition, Forward Foods, Met-Rx or any Perfume Manufacturers.
To ensure delivery of your order, we have chosen two reputable carriers for all of our domestic orders. All of our domestic shipments are sent with delivery confirmation from either the US Postal Service or UPS. AllStarHealth.com will not be responsible for undamaged merchandise once delivery has been confirmed by UPS or the US Postal Service. All mail or parcels that are lost after delivery will be the sole responsibility of the consumer and all claims for packages lost after delivery will have to be filed directly with UPS or the US Postal Service.
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