MyPatientEducation Refund/Return Policy *** For sanitary reasons, we do not accept returns on opened health products. *** REFUNDS: If the item is in its original condition, we will accept returns within 10 days of receipt of the order. Please email Customer Support for return authorization at customerservice@mypatienteducation.com. We ask that your order number be recorded and put inside the box when returned along with a complete explanation. All returns are subject to a 15% restocking fee. Return credits (for the purchase price only, not shipping) will be issued once the package is received here at our office. We will help handle warranties through the manufacturer but in most cases it is the customers responsibility to follow manufacturers warranty policy and to go through their return or replacement procedures. If you push the buy button you understand that My Patient Education does not extend warranties other than that from the supplier. Duty, Customs, and Tariff fees on international orders are non-refundable. DEFECTIVE MERCHANDISE: We will issue a full refund (including shipping charges) on any product found to be defective, no questions asked. Please direct any questions or concerns regarding refunds to Customer Support.