Tuff Rhino offers a 30 day money-back guarantee on all products. If you would like to return an item, please contact us within 30 days for return instructions. Returns will not be accepted without a return authorization number (R.A.N.) being issued prior. To acquire a (R.A.N.) please email Tuff Rhino Customer Service. Please refer to the specific manufacturer for specific product warranty details. Returned items in "new unused boxed" condition will be credited back for the full purchase amount in the form of in store credit. You may also request credit back to your credit card less a 15% restocking/admin fee and shipping. Products that have been used or are otherwise not in original condition or packaging can not be refunded or exchanged as we do not sell used merchandise. LOGO ORDERS MAY NOT BE RETURNED OR REFUNDED. Return/Exchange Procedure: Simply email Tuff Rhino Customer Service with RAN in the subject line. TuffRhino.com will get a Return authorization Number (RAN) from the manufacturer and email it to you. Please note that this RAN must be clearly marked on all packages. TuffRhino.com will issue a credit to the credit card originaly used for your order less 15% restocking/admin fee and shipping and handling or issue you a store credit for 100% of original purchase price. Place a NEW ORDER at TuffRhino.com with the size and color you would like.