We at Mister Watch Online are primarily centered around the customer. That is why we want you to be 100% satisfied with your purchase and the service you received.
Therefore, we do allow a 15 day money back guarantee for any reason whatsoever! However a 10% restocking fee does apply. Here are the details:
-If you are not completely satisfied with your watch, contact our customer service team within 15 days of receipt of the watch. As long as the watch has not been worn, we will issue you an RMA number. An RMA number must be issued, or the package will be refused. This number must be displayed on the package. The customer is responsible for return shipping costs, and all liability of the package.
-The watch can ONLY be returned if it has never been worn, used, adjusted, or sized. If signs of wear are shown when the watch is returned, we reserve the right to deny the return and have the watch sent back to you.
If a refund is requested:
-After the watch is received at our warehouse, the amount of the watch price, (excluding shipping and a 10% restocking fee) will be credited to your account.
If an exchange is requested:
- We will process this exchange. If the watch price is higher, we will charge your card for the difference. If the watch price is lower, we will refund your card the difference. We also will charge a shipping fee to ship you the new watch. (There is no restocking fee on exchanges)
-When we receive this watch at our warehouse, your card will be either charged or refunded the difference, and your new watch will ship immediately. (There is no restocking fee on exchanges)
If your watch is defective, or becomes defective:
-If your watch arrives defective, please contact us for an RMA number. We will issue you an RMA number, and have the watch shipped back to us. At this point, you can either request a refund, a replacement, or exchange the watch for another. You have 30 days to do so.
-The watch can ONLY be returned if it has never been worn, used, adjusted, or sized. If signs of wear are shown when the watch is returned, we reserve the right to deny the return and have the watch sent back to you.
-After the defective watch is received, we will refund your credit card for your purchase, replace your watch, or exchange your watch, whichever you so choose.
-If you choose to exchange for another watch, and the watch price is higher, we will then charge your card for the difference. However, return shipping will NOT be charged to you.
-If your watch becomes defective after wearing it, you must contact the manufacturer or use the warranty card you received with your purchase. We do not accept watches that have been worn, so you must send this watch to be repaired as stipulated by the warranty.
