Damages/Claims: • Damages are the responsibility of the carrier once the shipment is released. After shipment is released to carrier, any damages must be reported to Sought Afterฎ within seven days from receipt of shipment. All claims must be filed by our warehouse directly with the freight carrier. • Plasma TVs must be opened & inspected prior to accepting the shipment. Damage claims will not be paid unless damage is indicated on freight bill. • To ensure damage/claim credit, all damaged product, original packaging and outer shipping box must be returned. For assistance, please contact us. Return Policy: • Plasma TVs are not eligible for return. Please ask any questions before ordering. • A Return Merchandise Authorization (RMA) number must be obtained from Sought Afterฎ prior to the return of any merchandise. Product returned without an RMA number will be returned to the customer at the customer's expense. • RMA numbers are valid for a period of 30 days only. • All returns must be shipped freight prepaid and double boxed with the RMA number displayed on the outside of the shipping box along with the number of boxes shipped back (i.e. 1 of 6, 2 of 6). • Returns will be credited at the price paid on invoice or current selling price, whichever is lower, less any re-stock fee. • Defective returns are eligible for return only within 30 days from packing slip date or 30 days of retail sale to the end-user. After 30 days, all product must be referred to the manufacturer for authorized warranty repair. (Some manufacturers may have stricter return policies.) Please refer to the applicable catalog product page for details if stricter policies apply. • A copy of the shipping slip and retail customer invoice/ receipt must be included with all returns. Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging. Incomplete returns will not receive a full credit and will fall subject to manufacturer's warranty. • Items showing signs of misuse or consumer abuse will not be accepted for credit. • Factory sealed product in re-sellable condition may be returned at our discretion. Non-defective opened products will not be considered for return. Re-sellable products authorized for return will be credited at the current selling price less a 20% restocking fee. • Credit will be issued within 5 business days upon receipt of merchandise. • Sale of closeout items are final. Only defective closeout items may be returned for credit as per normal policies. • Items designed for customer use but used commercially are not eligible for return.