National Audubon Guide-West

• Returns are limited to 30 days from shipment.
• Some products are not returnable due to sanitary health issues or consumable components.
• Returns are accepted only with a valid Return Merchandise Authorization (RMA).
• Contact us for an RMA number and instructions. Customers pay shipping for returns.

• Defective products (material/workmanship) are replaced without charge if defects are reported within 30 days.
• Replacements are shipped for non-receipt after tracking efforts fail.
• Refuse delivery of broken or smashed boxes. Report hidden damage immediately. Claims are accepted up to 10 days after receipt.

Cancellations:

• Contact us by phone to change or cancel an order.
• After an order ships, our return policies apply.

Credits/Refunds:

• For exchange returns, a credit memo equal to the product price excluding shipping is issued for eligible products returned within 30 days.
• Credit memos are valid for 90 days.
• A 20% re-stocking fee applies to refund returns. Shipping/handling charges are not refunded.
• Customized products are not restockable.
• Returns must have all original packaging, parts, in an unused "new" condition.
• We reserve the right to refuse credit or refund for items that do not meet restockable criteria.