We stand behind every product we sell. If you're not absolutely pleased with your purchase ˇ¦for any reason ˇ¦we'll be happy to make an exchange or refund the purchase price. Simply return the item to us within 60 days via insured parcel post or UPS to: T.S.I. Returns, 2901-A W 60th St., Little Rock, AR 72209 You can also return products to any of our more than 180 stores nationwide. From sharperimage.com you can look for the store nearest you by selecting "store locations" from the bottom of any page. We ask that returned products be in like-new condition with original packaging and materials. Select branded electronics have a 14-day return privilege. These products must be returned unopened within 14 days with shrink wrap/packaging fully intact in order to receive a full refund. If the product is returned open (even if it hasn't been used), a 10% restocking fee will apply. No returns will be accepted if parts are missing. A receipt must accompany all returns.