Return Policy Guidelines
On boxes or bundles of 25 or more:
• Full credit will be issued for cigars if 4 or less have been consumed.
On boxes or bundles of 20:
• Full credit will be issued for cigars if 3 or less have been consumed.
On boxes of 10 or 15:
• Full credit will be issued for cigars if 2 or less have been consumed.
Not withstanding the above, our return policy does not apply to orders containing "free" cigars. Please also note, where indicated in the catalog, "free offers" included with some box orders must also be returned with the box/boxes to receive proper credit.
Original shipping will be refunded only when one of the following is true:
Defective merchandise
Wrong item shipped due to our error
Damaged in transit
Return shipping will be at our expense if the carrier of our choice is used to return the package.
Returning Merchandise?
If you would like to return merchandise, the merchandise must have been purchased within the last 30 days AND you must obtain a RMA# (Return Merchandise Authorization) from Famous Smoke Shop. You may do so in one of three ways:
You may obtain a RMA# directly from our web site. In the Customer Service section, in the left margin of our Home page, click on the link titled "Returns within 30 days" and provide the information requested.
You may email us at returns@famous-smoke.com.
You MUST include your order number, the item you are returning, and the reason you are returning the merchandise.
You may call Famous-Smoke.com at 1-800-564-2486, choose Option 3 and speak to a Customer Service Representative.
NOTICE: No returns will be accepted without prior authorization.
Once you have obtained a RMA#, please follow these simple guidelines to return your cigars:
IMPORTANT: Please DO NOT return any cut or partially smoked cigars. Cigars believed to be unsmokable or defective must still be in a condition to be sent back to the manufacturer. If returns are received in less than adequate condition, our Returns Department reserves the right to refuse the package and/or deny or pro-rate your credit accordingly.
Please pack the cigars securely in a clean, odor-free carton suitable for shipping.
Enclose your original invoice in the carton, if possible.
Prominently display the RMA#, on the OUTSIDE of the package.
Call Customer Service at 800-564-2486 (Option 3) Monday through Friday 8:00AM to 7:00PM EST. We will send you a PREPAID UPS return label either by email or mail. Please inform us if you have the ability to receive email and print the label. If you are unable to do so, we will send the label to you by regular mail.
Affix this return label to your package. Then either give it to your UPS driver, while he is delivering to you, or drop the package off at your local UPS Store®. We will notify you when the return has been received and processed.
NOTE: If sent through other means, shipping will not be refunded, under most circumstances.
Your shop consultant is Market America
