All of us associated with The Alzheimer's Store are dedicated to providing quality products and services. Returns are easy. Within 30 days of receipt of your shipment (including gifts), you may return any of our products for a full refund. Please note that we will process returns and refunds only for items purchased from The Alzheimer's Store. We will not exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts, may be charged a re-stocking fee at our discretion. If you want to cancel unshipped items please call our toll free number immediately (800) 752-3238. Refunds We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we will refund shipping costs only if the return is a result of our error. If you are returning a gift, you will receive a gift certificate for the value of your return, which may be used any time toward your purchases at The Alzheimer's Store. The gift certificate will be mailed to the gift recipient at the same address to which the order was shipped (Don't worry--we won't let the gift giver know about your return.) Packing and Sending Your Return Once you have called us and received return instructions please include the packing slip with the items you are returning, wrap the package securely, and ship the package to: The Alzheimer's Store Ageless Design 12633 159th Court North Jupiter, FL 33478-6669 (800) 752-3238