There is a 15% restocking fee on all returned items. Returns must be made within 30 days, have all original packing materials provided by the manufacturer and must be in resalable condition. Shipping is NON-refundable. It is the responsibility of the customer to determine if the product(s) ordered suits his/her needs and whether the product is compatible with his/her computer. Our order operators are not trained to offer technical or requirement advice; therefore, they will not be held liable for misinformation. To have a Return Merchandise Authorization (RMA) number assigned to your return, please contact the Return Department - include the Order Number, the name on the order, the product name you would like to return, and the reason for the return. A technical support person will email you back regarding your request. If the return is approved, you will receive an RMA number and return instructions. All returns must be accompanied by the original packaging, software, booklets and pamphlets, etc. in new and resalable condition and free of any markings or damage. Rebated items cannot have been submitted for rebates - all forms and Proof of Purchase materials must be returned along with the UPC bar code and/or peel off rebate sticker intact on the box as it was originally shipped to you. The product must not have been registered. lease include a COPY of the invoice or receipt, your name, address, phone number, RMA number and a detailed description of the problem with the return. If returned materials are not received within 30 days, we will be unable to issue a credit. Please Note: The RMA Number must appear on the outside of the Packing Box upon the return of your product. If your return has not been assigned an RMA Number, NothingButSoftware.com will not process the return. The customer will be responsible for shipping charges to return the package to them. All returned products must be shipped in the same or comparable shipping box to guarantee the return in sellable condition. If the customer selects to ship the product back in which the product is smashed and/or not resalable due to the type of shipping method they selected, NothingButSoftware.com will not be held liable nor responsible for crediting the customer for the return.