Old Forge Tools OLD1001 Upholstery Clip Remover

Most products can be returned within the first 15 days.after delivery provided they are in new, fully functional, and undamaged condition, and include the original box, packing materials, manuals, and accessories. (Please note: Panel Saws, Magnetic Drills, Material lifts (Genie Lifts/Sumner), Storage Box (Knaack, Greenlee , Justrite) , Partner Saws, Log Splitters, cement mixers and all Gas Powered Products are final sales and cannot be returned.) Customers have 15 days in which to get the product back to us. The RGA# expires after 15 days and will not be extended or renewed. The customer is responsible for all expenses associated with the return shipment of the product to us.

Customers wishing to return products must:

1. Obtain a Return Goods Authorization (RGA) number from a Toolfetch Customer Service representative (Please call us at 1-800-508-4735). This number must be printed on the outside of the package in order for it to be received and processed. Toolfetch will determine if credit will be issued upon evaluation of the product and packaging after it's returned to Toolfetch..

2. Toolfetch Customer Service will email or fax an RGA form stated with return information which needs to be signed and faxed back to us at 718-228-5306 (Please note we cannot accept a return without this form signed)

3. Tracking information must be emailed to contact@toolfetch.com so we can monitor your return and expedite credit.

A restocking fee of up to 15% will be charged to the end user for all returned merchandise Shipping costs included in the initial delivery of order will not be refunded. If item was sent with Free Shipping Toolfetch will charge end user for the costs associated for Free Shipping and associated restocking fees. If you are exchanging a product due to customer error under certain circumstances Toolfetch will waive the restock fee. We will gladly refund 100% of the product price including shipping charges and applicable tax if the error was ours or if the merchandise was defective.

Instructions for Returning products to Toolfetch Your return must include the following:

Product in new condition returned in its original package. All of the parts that the manufacturer included with the product. Packing slip with reason for return and return approval number. Make sure to wrap the item securely and keep the tracking number of the return package. We suggest that you purchase insurance for the item since we are not responsible for merchandise that is lost in return shipping. We recommend UPS. Toolfetch Returns will not be accepted unless we are notified by email or phone of the return. No return will be accepted if you don't have an RGA number.