StacksandStacks Homewares will accept returns within 30 days from the date that the order was received in-home.
You will need to contact returns@stacksandstacks.com or call 1-800-761-5222 for instructions. Our products are shipped not only from our California warehouse but also from individual manufacturers across the country and returns are handled differently by all locations. Some manufacturers charge restocking fees and many require Return Merchandise Authorization numbers (RMA).
Unless the product is damaged, the customer is responsible for the return shipping fees and the original shipping fee will not be refunded.
Upon receipt of the returned product, a credit will be issued within 30 days or no more than two credit card billing cycles.
To expedite all returns, please supply StacksandStacks Homewares with the order #, the billing name and address and the "ship to", if different from the billing name and address and an explanation or reason for the return.
DAMAGES
For product damages, please contact Customerservice@stacksandstacks.com. If the package appears to have been damaged during transit, keep all packaging including packing materials as well as any interior or exterior boxes so that StacksandStacks Homewares can submit a shipping claim. When a damaged product is returned, the refund will include any shipping costs incurred. In many cases we can send out replacement parts for defective ones and replace damaged pieces so a return may not be necessary.
Stacks and Stacks reserves the right to change our content, policies, and conditions of our website at anytime by updating any or all pages on the website.
Pricing/ Content Disclaimer:
The information on the stacksandstacks.com website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to:
Correct any errors, inaccuracies or omissions
Change or update information at any time without prior notice (including after you have submitted your order).
Refuse or cancel orders placed for products listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If a credit card has been charged, a credit will be issued.
Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologize for any inconvenience this may cause you.
